Frequently Asked Questions
What kind of service is “neqto:”?
neqto: is essentially IoT software as a service. neqto: provides sensor connectivity, communication functions, and a web management system (cloud service).
What is the mechanism of network security?
Communication is done through MQTTS / HTTPS, and all communicated data is encrypted.
I want to send data to our company’s privately-owned AWS (Amazon Web Services) environment. Is it possible?
Through API access, you can send data to the environment of your choice.
How can I inquire about the service?
For customers with questions about implementation, estimates, or documents requests, please contact us from the consultation form. neqto: staff will contact you within X hours.
For technical questions and account/billing inquiries, please contact the support center via the "Support" button on the management console.
What is the response time and business hours for support?
neqto: customers in need of technical support can request from the inquiry form. Our usual support hours on business days are 10 a.m. to 6 p.m. JST.
Questions can also be sent by email at any time from our contact form.
Furthermore, some support tiers offer 24-hour support.
Is implementation easy?
Implementation is as simple as installing our engine onto your hardware.
If you have specific questions about installation, please contact us from our inquiry page here.
Is there any environment to implement neqto:?
Yes, there is. Please contact us regarding consultation on implementation from the web inquiry form.
I don’t know what kind of sensor to use.
There are many complicated factors in choosing the right sensor. We work together with customers who do not have sensors or are not sure which type to use. Our experts can help choose the right sensor for each particular use case.
How much does it cost?
neqto: works as a monthly-subscription service. Each device requires a license to use neqto:.
For general inquiries, please visit the contact page.