Frequently Asked Questions



  • For customers with questions about implementation, estimates, or documents requests, please contact us from the consultation form. neqto: staff will contact you within X hours.
    For technical questions and account/billing inquiries, please contact the support center via the "Support" button on the management console.

  • neqto: customers in need of technical support can request from the inquiry form. Our usual support hours on business days are 10 a.m. to 6 p.m. JST.
    Questions can also be sent by email at any time from our contact form.
    Furthermore, some support tiers offer 24-hour support.




  • neqto: works as a monthly-subscription service. Each device requires a license to use neqto:.

For general inquiries, please visit the contact page.